Created department reporting in alliance with department, client, and employee goals and profitability.
Implemented a training program for new employees, and an on-going training program to review system knowledge, collection skills, and departmental guidelines.
Maintained proper staffing for current and future workloads, including preparation of the recruiting ad, submission of the ad, interviewing, and presenting a recommendation to executive management.
Conducted monthly meetings with executive management to review departmental and client goals, as well as profitability.
Developed and presented department budget and forecasts.
Properly documented, updated, and ensured that all of the collection personnel were following the departmental SOP's.
Provided all supervision requirements, including disciplinary action and if necessary, firing.
Organized the collection department staff to maximize profitability.
Established and documented collection guidelines and workflow within the Tiger system.
Responsible for providing the following company consolidated reports for 10Q reporting AR roll-forward, >10% of customer outstanding invoices, AR Flux Analysis, Company DSO, Cash Collection Analysis.
Performing bad debt analysis based on the customer payment history.
Responsible for reviewing and approving daily cash application, foreign currency revaluation, cash account reconciliation and closing cash management module.
Responsible for communicating world-wide collection activities with the Senior Management.
#COLLECTION REQUIREMENTS MANAGER PROFESSIONAL#
Escalating and collaborating with Sales and Professional Service team to implement action plans and resolved any issues with customers.
Performing weekly review of the collection status report in achieving the forecasted cash collection and on-time customer payment goals.
Responsible in producing monthly and quarterly cash collection forecast based on the committed and non-committed contracts, and sales plan to be reported to management team.
Performing credit and collections for the sensitive accounts especially for new accounts for the revenue recognition purposes of the software.
Collected over 720 million dollars to date lowering company's DSO by 30 + days.
Assisted the controller and CFO in developing targets and issuing reports on a regular basis to inform management of our progress toward goals.
Developed close ties with billing department to assist with prompt turnaround of information requested that could facilitate collections.
Developed DSO reporting protocol by team/group for month, quarter, and year to-date basis with comparison to prior year.
Ensured the offices were focused on the goal of exceeding the minimum target for collections and past due reductions by the end of quarter.
Assisted all Market Circle Offices with immediate collection needs, focusing on top past due balances and made a strong effort to collect all receivables over 30 days by month end.
Ensured monthly meetings occurred with all partners/billers and participated in certain key "underperformers" meetings to facilitate improved performance.
Assessed CMS, their performance and developed a plan that addressed their future role.
Trained staff, evaluated collection process, and reviewed individual performance, making recommendations for improvement.
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