Orders placed from November 1 st through December 31 st may be returned until January 31 st. Products that are beyond the 30 day return window (whether opened or unopened) will not be eligible for return unless deemed acceptable by .ĭuring the holiday season, we extend our 30-day return policy to cover purchases that may have been purchased as gifts. If your product has been used or opened and there is a defect, missing pieces, or damage, please contact our Customer service team at about resolving your issue.įor all University Games, Briarpatch, Front Porch Classics, BePuzzled, U-Create, and Great Explorations, please contact University Games’ Customer Service team for replacement parts at branded products, please contact our Customer Service team for replacement pieces at or 86.įor all other products, please check the product package to identify the product manufacturer and contact them directly for replacement pieces. Our Customer Service team will send a replacement order in lieu of a refund if requested by the customer. Please provide documentation (pictures) to our Customer Service team at so that we can process a freight claim on your behalf.
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Products that have been unopened or unused may be returned within 30 days of receipt for a full refund or replaced if there is damage to the exterior of the item caused by shipping damage. A pre-paid return shipping label will be provided if the wrong product was received. A pre-paid return shipping label will not be provided if the product is no longer wanted or needed. Products that are unopened or unused (and new, re-sellable condition) may be returned within 30 days of receipt for a full refund minus the cost of shipping. Once we have received your return, we’ll issue a refund (within 3 business days) towards the original payment method used on the order for the item that has been returned. Drop your package off at the shipping carriers location or closest drop-off box.Remove any additional labels that may be on the box. If provided, attach the prepaid return shipping label over the original shipping label on the box.On the return shipping label, clearly write your order number.Carefully re-package the item you wish to return and ship to the following address:.Inside the box, enclose the original packing slip and item you wish to return.Use the original shipping packaging or sturdy corrugated box.
Unfortunately, is unable to process returns from our retail partners, only purchases made directly through. If you are not satisfied with your order, you may request a return within 30 days of receipt.
If you have an issue with your recent purchase our Customer Service team is here to help. And although we do our best to ensure your product arrives to you ready to play, sometimes there may be an issue. We want you to have fun playing, piecing, or crafting together what you ordered.
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